Shipping Return Policy For Flooring Products.
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 15 days of delivery if the following conditions apply:
- Only materials in original and unopened packaging will be considered for return. Once an item has been opened it is no longer returnable.
- No returns will be accepted without a Return Authorization Number.
- The return must be for all of the materials purchased. We can not accept returns for product overages.
- All returns are subject to a manufacturer’s restocking fee. Please click on the below links for a specific manufacturer’s return policy.
- Customers are responsible for all inbound and outbound shipping costs if the return is not because of shipping damage or warranty issue.
- THE OUTBOUND SHIPPING COST MAYBE HIGHER THEN THE INBOUND SHIPPING COST DUE TO DISCOUNTING AT THE TIME OF PURCHASE.
- Refunds will be made in the same form of payment as originally used to pay for the order within 15 business days of receipt of the items.
- There are no returns on moldings/trims, adhesives, underlayments, finishes and cleaning supplies
- No refunds will be issued after 30 days.