Shipping Policy For Our Full Line Of Flooring Products.
FREE SHIPPING ON MARKED PRODUCTS
Items that have free shipping, pease add item to cart, enter your zip code and shopping cart will update to indicate there is no charge to ship this item to you.
Small Item Shipments
Small Orders are typically shipped UPS Ground or USPS and tracking information will be provided if available. The typical transit time is 3 to 10 days.
Large Items via Truck Freight (LTL Carriers)
We offer Residential Curb-Side Delivery, Business Delivery and Terminal Pickup for all LTL shipments. Once the order is shipped we will email you with tracking and contact information so you can track your order.
Please Follow The Below Instructions To Calculate Your Shipping
Calculating your shipping cost is as simple as 1 - 2 - 3.
Please follow the below instructions:
- Add the items you want to purchase to your cart
- Enter the zip code you want your order delivered to
- Select the shipping options that best suit your needs
Please click on " Calculate Shipping" button.
Shipping Return Policy For Flooring Products.
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 15 days of delivery if the following conditions apply:
- Only materials in original and unopened packaging will be considered for return. Once an item has been opened it is no longer returnable.
- No returns will be accepted without a Return Authorization Number.
- The return must be for all of the materials purchased. We can not accept returns for product overages.
- All returns are subject to a manufacturer’s restocking fee. Please click on the below links for a specific manufacturer’s return policy.
- Customers are responsible for all inbound and outbound shipping costs if the return is not because of shipping damage or warranty issue.
- THE OUTBOUND SHIPPING COST MAYBE HIGHER THEN THE INBOUND SHIPPING COST DUE TO DISCOUNTING AT THE TIME OF PURCHASE.
- Refunds will be made in the same form of payment as originally used to pay for the order within 15 business days of receipt of the items.
- There are no returns on moldings/trims, adhesives, underlayments, finishes and cleaning supplies
- No refunds will be issued after 30 days.
Damage Policy For All Flooring Store Online Products
Please review the following scenarios so you know the best way to deal with any damage issues. ALL PACKAGING MUST BE RETAINED FOR INSPECTION BY THE CARRIER. Failure to comply with this will result in denial of damage claim.